Welcome to Keshav Crafts! We strive to provide the best products and service to our customers. If you are not completely satisfied with your purchase, we’re here to help.
Returns
Time Frame: You have 30 calendar days to return an item from the date you received it.
Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you must provide the receipt or proof of purchase.
Refunds
Process: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Approval: If your return is approved, we will initiate a refund to your original method of payment. The amounts will be repaid immediately to you within seven days from the date on which the return product is received by us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at support@keshavcrafts.com.
Shipping
Responsibility: You are responsible for the cost and risk of returning the goods to us. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Tracking:We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Non-Returnable Items
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Refund
Once our Team as review the refund order details refund amount will be initiated within 2 working days .
Contact Us
If you have any questions on how to return your item to us, contact us at support@keshavcrafts.com.